- All hair accessories items are non-refundable
- If there are any issues with your items, you must request to return the product(s) within 5 days after receiving your item/ items
- Hair/ Units must be in their original condition when returned, must be unworn, uncut or altered in anyway.
- Please take care while trying your hair on. The hair/unit will not be accepted for return if it does not fit the condition to which it was delivered (unworn, uncut or altered in anyway).
- Our business may reject your return if the return product doesn’t fit our return policy. We will return your purchased product to you at your expense.
- Refund will be finalized through the original payment method & this will take up to 10 working days to be visible in your account.
- Orders shipped outside Australia, customers are responsible for custom fees. We are not responsible for any customs fees or any issues that may arise.
Product Information/Most Asked Questions
- What density do you provide?
- Most of our units come in 150%-200% density ~ thickness & volume.
- Can I wash my unit/ Apply heat?
Yes!! Our Hair is high-quality raw human hair. Our hair can withstand heat and colour, and other alteration without damaging the hair. You can watch our tutorial videos for tips and tricks. When bleaching your hair, you need to be careful and not to use a higher percentage cream developer. I recommend a 20% cream developer
- Hair Colour
All hair extensions and lace are 100% raw hair and only come in natural colour (off black).
- Head measurement
We recommend you measure your head for better wig fit. The caps that we use are Mesh Dome Cap with a band around the circumference and a Breathable Mesh Cap with adjustable Straps.
Our wigs and frontals come with a transparent lace option to make it easy for all clients of all skin colour to customize their own lace to correspond their own scalp or hairline and they can use the method of adding their foundation/ powder to the lace or even bleach the lace as another preference but need to be careful.
If you decide to bleach, tint or perm your hair, you risk drying out your hair extensions. We cannot guarantee the longevity of any hair that has been chemically treated.
For our Ready To Ship Wigs, the frontal will be pre-plucked and knots bleached.
Do not hesitate to ask your question below for further information if needed.